We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

• Eligibility: Items must be unused, in the same condition that you received them, and in the original packaging.

• Time Frame: You have 30 calendar days to return an item from the date you received it.

• Process: To initiate a return, please contact us at [your email]. Provide your order number and reason for return.

Refunds

• Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.

• Approval: If approved, we will initiate a refund to your original method of payment.

• Processing Time: Refunds typically take a certain amount of days to process, depending on your card issuer’s policies.

Shipping

• Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• Damaged Items: If the item was received damaged or defective, we will cover the return shipping costs.

Exchanges

• Policy: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your email].

Contact Us

For any questions regarding returns or refunds, please contact us:

Deqian Wood Products
Email: [your email]
Phone: [your phone number]